Frequently Asked Questions
Everything you need to know about your Portal Games shopping experience.
What is the standard shipping timeframe?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days for domestic orders, while international shipping can take up to 14 business days depending on the destination.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have all original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
What payment methods do you accept?
Portal Games accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
How can I track my order status?
Once your order ships, you will receive an email with a unique tracking number and a link to our carrier's website. You can also view your order status by logging into your account dashboard.
Are your clothing materials sustainably sourced?
We are committed to ethical fashion. 80% of our current collection is made from organic cotton or recycled polyester, and we work exclusively with manufacturers who adhere to fair labor standards.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes, which are the responsibility of the customer.